COMMERCIAL POLICY

Warranty and after-sales support policy

Coverage, exclusions and procedure for warranties on biomedical equipment, accessories, consumables and I-ME after-sales support.

Last updated: 2026-06-30

Coverage

Each product warranty is governed by the formal quote, invoice, manufacturer documentation and applicable Colombian law. Scope may vary by equipment, brand, model, serial number, spare part, accessory or consumable.

Where applicable, I-ME coordinates diagnosis, technical support, manufacturer management, spare parts, installation, training or maintenance according to the contracted scope.

Common exclusions

Warranty does not cover misuse, impacts, accidents, unauthorized intervention, installation by non-approved third parties, external electrical failures, improper cleaning, use outside specifications, normal wear of consumables, serial number alteration or lack of required maintenance.

Consumables, batteries, sensors, cables, probes, electrodes and accessories may have special terms defined by the manufacturer or sanitary nature.

How to request warranty service

The customer must provide invoice, order or quote number, product, brand, model, serial number where applicable, failure description, photo or video evidence, city and contact details.

I-ME will indicate the next step: remote support, technical inspection, collection, visit, manufacturer review, repair, exchange or non-coverage opinion.